Marlene considers her staff the key to the Spa’s success. “We take pride in selecting our employees and developing their skills through training,” she says. “I personally train staff beginning with the handshake to the consultation then the at home maintenance to the next appointment.” Continuing education keeps the staff at the forefront of the industry, along with a mentoring program enabling senior staff to teach techniques ranging from blow-dry styling to advanced techniques in hair color. The spa body staff regularly trains for new services developed by Marlene and inspired by current trends in the industry. The education program is an ongoing process, so that each technician can expand his or her creativity and hone his or her craft.