Spa Etiquette and Considerations

Reservations

• A credit card will reserve your appointment for a Spa Package, multiple service, group booking or any service 50 minutes or longer.
• As a courtesy to you, we will confirm your appointments 2 days in advance. To ensure that we provide the best service possible, we maintain a 24 hr cancellation policy for all appointments. If 24-hour notice is not provided, your account will be charged 50% of the service fee. Regretfully, all no shows will be charged full service value. We appreciate your consideration in honoring our cancellation policy.
• We recommend you reserve your appointments for Spa Packages, multiple services, and group bookings at least 2 weeks in advance for your preferred times.
• When making reservations, please advise us of any health considerations: high blood pressure, allergies, physical ailments or disabilities, if you are pregnant or taking any medication so that we may make any necessary adjustments or service recommendations to ensure your visit with us is enjoyed. In some instances, medical ailments may require that we recieve a doctors authorization prior to providing certain services.

Spa Experience

• To enhance your spa service, please arrive 15 minutes before your scheduled appointment to allow time to check in and change into spa attire when needed. Arriving late, will simply limit the time for your treatment, thus lessening its effectiveness and your pleasure. If a late arrival occurs, we will try to accommodate you, but we will end on time in the event it will cause a delay to the next guest. The full value of your treatment will be charged.
• Your spa experience is your time, and you should delight in it to the fullest. If you experience discomfort due to room temperature, massage pressure, music volume or any other conditions, please inform us immediately as your complete satisfaction is our primary goal.
• It is recommended that you leave valuable items at home as we are not responsible for lost or   damaged items.

The spa environment is one of tranquility and relaxation. Please respect the spa experience for all of our guests and turn off all cell phones, pagers and other communication devices while in the spa.

Gratuities

• Gratuity is not included in price of services or packages. If you wish to show appreciation for a job well done or service enjoyed, gratuity envelopes are available at the front desk when you check out. The industry standard ranges from 15% to 20% of the service fee.

Gift Certificate and Series Purchases

• Many of our services are more beneficial when performed on a regular basis. Please consult with our Guest Coordinators to receive information on the benefits of purchasing service series or spa memberships.
• Gift certificates are available for any amount, service or package. Gift certificates are redeemable for services and products only.

Payment

• Please remember to bring your gift certificate with you.
• Payment is welcome in cash, personal checks, traveler's checks, Visa, MasterCard, American Express & Discover.
• There is a $20- service charge for all returned checks.
• Prices subject to change without notice.