AS OUR GUEST YOU CAN EXPECT OUR STAFF
•Will give you a professional service in clean, safe and comfortable surroundings.
•Will treat you with respect and dignity.
•Is trained and current in their area of expertise, as outlined by the State Division of Licensing Services and the practice standards of Marlene Weber.
•Will keep all health records, personal information, credit card and gift card information confidential and secure.
•Will keep you updated on new industry information, trends and special offers throughout the year, either in person or by e-mail, text and on Facebook.
WE ASK OUR GUESTS
•To arrive 15 minutes prior to appointment time. This allows you to change, fill out a form (if needed) and to consult with your spa provider.
•Late arrivals will not receive an extension on their service time.
•To communicate your expectations, needs and concerns about your service.
•Let your service provider know if you are on any medications, are pregnant, or are undergoing treatment for an illness or have an illness (this information may be pertinent to the service ).
•Leave children at home unless they have a scheduled appointment at the Spa.
APPOINTMENTS & CANCELLATIONS
•We require a valid credit card to hold all appointments.
•As a courtesy to you we will confirm all appointments by phone (please be certain we have an accurate number for you) 24-48 hours in advance, in the event you need to cancel please do so with a minimum of 24 hours
•If you cancel with less than 24 hours notice, we will charge your card 50% of the service fee.
•In the event you do not arrive for your scheduled appointment and have not canceled you will be charged 100 % of the service fee.
GIFT CARDS/SERIES
•Gift Cards and Series expire one year from date of purchase. There will be a $10 inactivity fee for every year your redeemed Gift Card has been expired. The same inactivity fee will be assessed to Series Services which have not been redeemed within a year.
•Lost, destroyed or stolen Gift Cards will not be honored.
•Gift Cards or Series cards must be presented at time of service.
•Gift Cards and Series Cards are redeemable for the service only and are not redeemable for cash ,tip or a refund.
•Gift Cards and Series may not be returned.
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